General terms and conditions of the MAX PERFECT online store (hereinafter: maxperfect.gifts) are composed in accordance with the Consumer Protection Act (ZVPot-UPB2), with the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS), and international codes of conduct for electronic commerce.
The general terms and conditions of business regulate the operation of the maxperfect.gifts online store, the rights and obligations of the customer, and govern the business relationship between the seller or operator of the online store and the customer.
Maxperfect.gifts reserves the right to change the general terms and conditions of business. The customer is bound by the general terms and conditions that are valid at the time of purchase (placing an online order). By placing an order, the user confirms familiarity with them.
Seller or Provider / Operator
The website maxperfect.gifts is an online store with a gift program. The maxperfect.gifts online store is operated by Tomaž Čeč s.p., who also determines the general and other terms and conditions of business and is also the manufacturer of some products and is responsible for the published content and execution of orders in accordance with the published terms.
Full name: Trgovina in promocija, Tomaž Čeč s.p.
Address: Ulica 28. maja 53, 1000 Ljubljana
Tax number: SI61741698
Registration number: 9262822000
Email: info@maks-viktor.si
Phone: 00386 40 560 656
IBAN: SI56 0284 3026 4565 255 (NLB d.d.)
The seller undertakes to always provide the customer with the following information:
details of the company Tomaž Čeč s.p. (name and registered office of the company, registration number),
contact details that enable the user to communicate quickly and efficiently (email, phone),
essential characteristics of the articles (including after-sales services and warranties),
availability of articles (every article offered on the website is available within a reasonable time),
conditions for the delivery of articles (and the method, place, and time of delivery),
prices, which must be clearly and unambiguously determined, and it must be clearly indicated whether they already include tax and shipping costs and other charges,
method of payment and delivery,
time validity of the offer,
the deadline for withdrawal from the contract and the conditions of withdrawal; also about whether and how much the return of the article costs the customer,
an explanation of the complaint procedure, including all contact details of the contact person.
Offer of articles and prices
The offer of products in the maxperfect.gifts online store frequently changes due to the nature of online business and sales at the stall. All prices are published in euros (EUR) and are valid until the time of placing the order. The price of each item includes 22% VAT. Discounts and promotional codes do not accumulate. Maxperfect.gifts reserves the right that a certain product is no longer in stock and cannot be produced despite being published in the online store.
Tags/status of articles
An item labeled “In stock” is in stock and ready for shipment within 2-3 days from the date of payment of the pro forma invoice or placing the order. An item labeled “Out of stock” will be made to order or after purchase. We need 30 working days to make the ordered item before sending it by mail.
Ordering and purchasing process
Ordering is possible 24 hours a day, 7 days a week, 365 days a year. The purchase contract between the seller and the customer is concluded in the maxperfect.gifts online store at the moment when maxperfect.gifts sends the customer the first email confirming their order. From this moment, all prices and other conditions are fixed and apply both to the seller and the customer.
Payment methods
The provider enables the following payment methods:
By bank transfer to the account of Tomaž Čeč s.p. by pro forma invoice (with a direct bank transfer). The data required for the transfer will be received in the last step after clicking the BUY NOW button and by email after placing the order. The provider reserves the order until payment of the pro forma invoice or a maximum of 7 days from the confirmation of the order. Later availability of the goods is no longer guaranteed.
By credit card, with payment security guaranteed.
Payment via PayPal, with payment security guaranteed.
Delivery is made by Pošta Slovenije.
Please inform us if you have not received any notification from us and more than three working days have passed since the purchase. If you urgently need the product as soon as possible, you can contact us by email at info@maks-viktor.si to discuss faster delivery options.
Invoice issuance
After shipping the ordered items, the provider sends and issues an invoice to the customer with itemized costs, in PDF format to the customer’s email address, and also includes it with the shipment. The order is stored in electronic form on the provider’s server and is accessible to the customer at any time in their user profile.
Product return / Contract withdrawal
The consumer has the right to notify the seller within 14 days of receiving the items that they are withdrawing from the contract, without having to state a reason for their decision. The period begins one day after the date of package receipt.
The consumer notifies the seller of the withdrawal from the contract by email: info@maks-viktor.si. In the event of withdrawal from the contract, the consumer returns the received item by mail to the seller’s address: MAX PERFECT, Tomaž Čeč s.p., Ulica 28. maja 53, 100 Ljubljana.
The consumer must return the item to the seller undamaged and in its original quantity and packaging, unless the item is damaged or its quantity has decreased without the consumer being at fault. The consumer must not use the items until withdrawing from the contract. The only cost borne by the consumer in connection with withdrawing from the contract is the cost of returning the items (which is charged according to the courier’s price list in the case of shipping).
The item must be returned to the seller no later than 30 days from the date of sending the notification of withdrawal from the purchase. When returning the product to the seller, it is very important to properly package it in a sturdy box and protect it during transport. If the product is inadequately secured and is damaged during transport, it is considered that the product was damaged or destroyed due to the consumer’s fault, and the seller is not obliged to refund the purchase price. For protection, it is recommended to use the box in which you received the product. The consumer does not have the right to withdraw from the contract for contracts whose subject is a product that has been made according to the consumer’s precise instructions, which has been adapted to his personal needs, which is not suitable for return due to its nature, or a product that has already been used and is not suitable for further sale due to hygiene reasons.
Refunds of payments made will be made as soon as possible, but no later than 14 days from the receipt of the notification of withdrawal from the contract. To ensure certainty, accuracy, and timeliness of the refund and to provide evidence of payments, the refund is made exclusively by bank transfer to the consumer’s transaction account.
Complaints / Material defect
If incorrect items are delivered, the buyer returns the delivered items and the provider will replace them with appropriate ones free of charge. In this case, the provider covers the cost of shipping. Originally delivered items can only be returned unused and undamaged. They must be properly protected against damage during transport – packaged in a sturdy box, preferably the one in which the items were received.
The consumer can exercise their rights due to a material defect if they notify the seller of the defect within two months of discovering it. The consumer must describe the defect precisely in the defect notice and allow the seller to inspect the item. The defect notice can be communicated to the seller personally, for which the seller must issue a receipt, or sent to the store where the item was purchased, or to the seller’s representative with whom the contract was concluded. (Article 37.a of the Consumer Protection Act) MAX PERFECT, Tomaž Čeč s.p. is not liable for defects that appear after two years from the delivery of the product. The consumer or buyer must describe the defect precisely in the defect notice and enable the online store and the product manufacturer – MAX PERFECT, Tomaž Čeč s.p. to inspect the product. Due to a material defect, the consumer may, at their discretion, demand: rectification of the defect or refund of the paid amount in proportion to the defect or replacement of the goods or refund of the paid amount. The right to enforce material defects is governed in detail by the Consumer Protection Act.
Discounts
Various discounts and promotions may take place in the maxperfect.gifts online store. All discounts are clearly stated with the product. We reserve the right regarding errors in discount publications. Discounts are valid for a specified period, unless stated and publicly announced otherwise. We reserve the right not to have a specific product in stock during the duration of the discounts and it is no longer possible to produce it. Discounts do not accumulate.
Gift vouchers
Max Perfect issues a gift voucher upon payment in the form of a numbered document and in standard form. The maxperfect.gifts online store is obliged, in accordance with these general terms and conditions, to accept a gift voucher as payment for goods sold, and gift vouchers can only be redeemed when purchasing at the maxperfect.gifts online store. Gift vouchers cannot be exchanged for cash. For purchases below the amount indicated on the voucher, no money will be refunded. In purchases where the amount exceeds the amount on the voucher, a surcharge is possible.
Maxperfect.gifts is not responsible for lost or stolen gift vouchers. If a gift voucher is counterfeit, it is considered invalid. Gift vouchers are transferable.
Gift vouchers have no time limit. They cease to be valid only if the provider Tomaž Čeč s.p. terminates its activity and deletes it from the Business Register.
Protection of personal data
At MAX PERFECT, Tomaž Čeč s.p., we are aware of and support the importance of the privacy of our customers’ data. We will do everything in our power to assist individuals in asserting their rights.
We handle all personal data you provide to us fairly and carefully, in accordance with the applicable laws of the Republic of Slovenia and the European GDPR regulation. Only the responsible person in the company, Manja Kos Lesar, and her authorized subcontractors have access to your personal data, and their access is limited exclusively to the extent and purpose necessary for the smooth execution of work and sales processes and marketing purposes in accordance with consent.
Authorized contractors are:
Accounting service, maintenance of information services and maintenance of web interfaces, developers and implementers of software solutions, delivery service of Post of Slovenia, state authorities or other legal entities, when there is a legal obligation Use, scope, and purpose of storage and processing. We store and process personal data for the purposes of online sales, marketing communication via email, and sales promotion. For the purpose of online sales and email communication, we store the email address, name, surname, address, alternate address, phone number. We collect personal data with explicit consent or approval of individuals. We store consents together with their content and the content of the form with which they were obtained. For the purpose of online sales, email communication, and analysis of website visits, we store: E-mail address, name and surname, home address, shipping address, phone number, company information, information about your computer or mobile device (e.g., your IP address and browser type, type of device), information about how you use our services (which subpages you visited, how you navigated the website, duration of individual page views, etc.), other information that the user voluntarily enters into forms in the online store.
Export
We store collections of personal data in the territory of the Republic of Slovenia and do not export them to other countries.
Retention period We will protect your personal data as long as there is an interest/need or until you withdraw your consent. In cases where data processing and storage are based on a contract or are determined by law, the retention period is adjusted to the contract or law. If there is a reasonable suspicion that the entered data is untrue, we reserve the right to delete them from all databases without notice.
If our company were to cease the above-described purposes for which we store and process personal data, we would promptly and permanently delete the databases whose purpose has ceased.
Individual Rights
Every individual can, at any time, without justification and consequences, demand:
- access to their data,
- correction,
- complete erasure,
- transfer to another provider of similar services,
- cessation of processing and storage or withdrawal of consent for processing and storage, without affecting the legality of processing carried out based on consent or approval until its withdrawal.
If an individual believes that their rights regarding the protection of their personal data have been violated in any way by us, they can submit a complaint to the supervisory authority – the Information Commissioner in the Republic of Slovenia: Republic of Slovenia, Information Commissioner, Zaloška 59, 1000 Ljubljana.
Although we strive for the security of your data, due to various factors beyond our complete control, it may happen that the flow of information over the Internet is not always entirely secure and in line with our operations. Please be careful when entering data into web forms you send us and perform such sending responsibly.
Cookies
Web cookies are also considered personal data. When you use our website, one or more cookies may be sent to your device – these are small text files that include alphanumeric characters. We can use session cookies or persistent cookies. Session cookies disappear from your device as soon as you close the browser window (when the session ends), while a persistent cookie remains on your device even after you close the browser, and the browser can use it on all subsequent visits to our website. Cookies generally do not contain personal data, but we can use them to view user settings and other data related to your past activities on the website.
We may use cookies and automatically collected data to customize our website, tailor ads and content, and monitor the effectiveness of our website and all usage metrics of our website.
You can also disable or delete cookies in your browser. Disabling certain parts of your web browser may not function properly.
Intellectual Property
All content and other materials are subject to intellectual property rights. Texts, images, and other web content may not be copied or used for commercial purposes without prior written consent from Manja Kos Lesar.
Notifications and Newsletters
By signing up for newsletters, the user agrees to be informed about news and promotions on our website.
The provider undertakes not to misuse or disclose the user’s email address to any third party in any way. The user can unsubscribe from receiving news at any time.
Limitation of Liability
The provider strives to provide the most up-to-date and accurate information published on its pages. However, the properties of items, delivery times, or prices may change so quickly that the provider fails to correct the information on the web pages. In such a case, the provider will inform the buyer of the changes and allow them to cancel the order or replace the ordered item.
Complaints and Disputes
The provider respects the applicable consumer protection legislation. The provider makes every effort to fulfill its obligation to establish an effective complaint handling system and to designate a person with whom, in case of problems, the customer can contact by telephone or email. The complaint is submitted via the email address info@maks-viktor.si.
The complaint handling procedure is confidential. The provider will confirm receipt of the complaint to the customer within five working days, inform them how long it will be processed, and keep them informed of the progress of the process throughout.
The MAX PERFECT online store endeavors to resolve any disputes amicably. If this is not possible, the competent court is the District Court in Ljubljana. The store’s mission is satisfied customers and products in regular use. However, we are also available via email at info@maks-viktor.si, where we will be happy to help you resolve any doubts and questions. The provider realizes that the essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the customer initiating a dispute before the court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably. If this is not possible, the competent court is the District Court in Ljubljana.